Privacy Policy

Willy’s Barber (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website (willysbarber.com) and our mobile app (together, the “Services”).

Quick summary. We collect the information you provide (e.g., to book an appointment or contact us), basic device/usage data, and—if enabled—analytics. We do not sell personal information. Online payments are handled by third-party processors; we never store full card numbers.

1) Who we are & contact

Controller/Operator: Willy’s Barber
Address: 351 Saint Nicholas Ave, Queens, NY 11385
Phone/WhatsApp: +1 (347) 599-0650
Email: privacy@willysbarber.com

2) What we collect

a) Information you provide

  • Booking & account data: name, email, phone, preferred stylist/date/time, notes or preferences.
  • Communications: messages sent via forms, email, WhatsApp, or social media.
  • Payment data: processed by payment providers (e.g., Stripe/PayU/Wompi). We receive payment confirmation but do not store card numbers.

b) Information collected automatically

  • Device/usage data: IP address, browser type, pages viewed, events (clicks, app screens), and timestamps.
  • Cookies & similar technologies: essential cookies for functionality and, if enabled, analytics cookies.
  • Approximate location: only if you share it (e.g., nearest shop lookup or fraud prevention). We do not collect precise GPS by default.

c) Information from third parties

  • Analytics (e.g., Google Analytics) — see “Cookies & analytics”.
  • Maps/Fonts (e.g., Google Maps/Fonts) when embedded on our site.
  • Social media interactions if you contact us through those platforms.

3) Why we use your data (legal bases)

  • Provide the Services (bookings, reminders, customer support). Legal basis: contract & legitimate interests.
  • Payments & billing. Legal basis: contract & legal obligations.
  • Improve and secure the Services (analytics, debugging, fraud prevention). Legal basis: legitimate interests.
  • Marketing communications (only with your consent where required). Legal basis: consent or legitimate interests.

4) Cookies & analytics

We use essential cookies to run the site/app. If enabled, we may use analytics cookies (e.g., Google Analytics) to understand aggregate usage. You can opt out of Google Analytics with its opt-out tool and adjust your browser settings to block non-essential cookies.

5) Payments

Online payments are processed by third parties (e.g., Stripe, PayU, Wompi). They act as independent controllers or processors of your card data under their own policies. We only receive limited payment metadata (e.g., last 4 digits, status, amount).

6) Messaging

We may send booking confirmations, reminders, or updates via email, SMS, or WhatsApp. You can opt out of non-essential messages at any time by following the instructions in the message or contacting us.

7) Sharing your information

  • Service providers (hosting, booking software, email, analytics, payment processors) who are bound by confidentiality and process data under our instructions.
  • Legal & safety disclosures when required by law or to protect rights, safety, or security.
  • Business transfers in connection with a merger, sale, or reorganization.

8) Retention

We keep personal data only as long as necessary for the purposes described above, to comply with legal obligations (e.g., tax), or to resolve disputes. When no longer needed, we delete or anonymize it.

9) Security

We use administrative, technical, and physical safeguards appropriate to the risk (e.g., TLS encryption in transit, access controls). No system is 100% secure.

10) Your rights

  • EEA/UK (GDPR): access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may also lodge a complaint with your local authority.
  • California (CCPA/CPRA): rights to know, delete, correct, and opt out of sale/sharing. We do not sell personal information.
  • Colombia (Habeas Data, Law 1581/2012): rights to know, update, rectify, revoke consent, and request deletion where appropriate.

To exercise rights, contact privacy@willysbarber.com. We may need to verify your identity.

11) Children’s privacy

Our Services are not directed to children under 13. If you believe a child has provided personal information, contact us to delete it.

12) International transfers

We may process data outside your country. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

13) Third-party links

Our site/app may link to third-party sites or services with their own privacy practices.

14) Changes to this policy

We may update this policy from time to time. We will post the updated version and change the “Last updated” date below.